Integrated dental services within the Health System, particularly at primary health care, are crucial to reverse the current impact of oral diseases, which are among the most prevalent diseases worldwide. However, the use of dental services is determined by complex phenomena related to the individual, the environment, and the practices in which care is offered. Therefore, factors associated with dental appointment scheduling can affect positively or negatively the use of dental services. The aim of the present study was to evaluate the indicators for dental appointment scheduling in Primary Health Care (PHC).
However, even in scenarios with guaranteed and subsidized care, the use of dental services can be influenced by issues related to the individual, such as overall awareness of oral health or a previous negative experience . In addition to individual issues, the use of available health services is determined by complex interactions with the environment and with the practices in which care is offered